We hope that most of the answers to your general questions can be found here.
For additional questions or assistance, please call toll free 877-735-6725 or email us at kEncEmailvtbtbmftAcjpgmpsbm/dpn.
How do I create a new account?
Biofloral® USA sells all products wholesale only. To open an account with Biofloral® USA, please contact our office to obtain & return the following documents:
• Account Application Form and Dealer Agreement
• Copy of valid resale certificate (must be hydroponic/indoor gardening retail store, nursery, florist or similar business type)
How do I place an order ?
To place an order or open an account, please contact a sales representative by phone, email or fax. If at any time you have questions or concerns, or would like a representative to contact you:
• Call our main office in North Las Vegas toll free at 877-735-6725 or 702-485-3711
• Email: kEncEmailvtbtbmftAcjpgmpsbm/dpn
• Fax: 702-485-5341
...and we will be glad to assist you!
May I place orders on the website?
Web ordering is now available. Once your account has been established, please contact us to request a login and password.
What payment methods do you accept?
We accept VISA, MasterCard, Discover, American Express and PayPal.
What are the payment terms for new accounts?
All orders must be pre-paid by check, money order, cash, Credit Card or wire transfer.
Payment terms are available; subject to approval.
Overdue invoices will be assessed a charge of one and one half percent (1.5%) per month on the over-due amount.
All unpaid merchandise remains the property of Biofloral USA until full payment has been received.
Returned checks will incur a charge of $ 40.00.
Are your prices subject to change?
Yes. Pricing may change without notice. Retail prices are suggested.
What are your general terms and conditions regarding shipping and delivery?
All orders leave our warehouse in 1 – 2 business days from the order date. FOB North Las Vegas, Nevada ZIP 89081
with the exception of any items which may be drop-shipped directly from the manufacturer.
Please indicate special shipping/delivery instructions when placing your order.
Biofloral® USA products are transported by the most cost effective shipping method (unless otherwise specified by the buyer). At times, we may request an item be drop-shipped directly to you from the manufacturer. Biofloral® USA will add charges for this service to your invoice accordingly.
How do you handle shipping and delivery?
All charges for shipping and insurance will be pre-paid by Biofloral® USA and added to your invoice.
Do you offer free shipping?
Yes, free shipping/freight minimums for wholesale pricing are as follows:
• Contiguous USA: Shipping charges are waived for orders over $ 3,000
• Nevada: Shipping charges are waived for orders over $ 1,000
• Greater Las Vegas Area: Shipping charges are free – no minimum.
• California: Shipping charges are waived for orders over $ 1,500
• Colorado: Shipping charges are waived for orders over $ 2,000
How do you calculate delivery charges?
Delivery charges will vary according to your location and the size/weight of your order. Biofloral® USA will work to obtain the most cost competitive shipping rates possible. Please note that the following additional services may require an extra fee: power tailgate/lift gate, secondary delivery, Rush service. Biofloral® USA reserves the right to determine the most cost-effective shipping method.
What shipping methods/companies do you use?
We ship by common carrier and various delivery services (UPS, FedEx, courier, freight and USPS) depending on your shipping location and delivery requirements. UPS Ground is the default method of shipment. Second Day Air, Third Day and Overnight services and Saturday delivery are available to most zip codes and will very in price according to the delivery zip code.
Do you have a minimum order amount?
No, we have no minimum order amount.
What sort of guarantee do you offer with your products?
Biofloral® USA offers a 30 day money-back guarantee on all items offered in the catalog and on the web site. This guarantee does not cover damage resulting from improper handling/assembly, repairs made by others, accident, misuse, and/or abuse.
What is the general warranty policy?
Biofloral® USA offers a comprehensive repair and replacement warranty on most products. Specific terms of the warranty may vary by product and are detailed within the warranty card that accompanies each product. All items under warranty will be repaired or replaced by the manufacturer according to guidelines prescribed by the manufacturer.
What do I need to know about damaged goods or damage during shipment?
Biofloral® USA is committed to providing high quality products and outstanding customer service. If your shipment is damaged or incomplete, please note the following guidelines:
When receiving an order shipped by freight, please verify that the pallet and/or boxes are in good condition and do not appear to be tampered with or damaged in any way. If the shipment shows any signs of damage due to transport, the driver is required by contract to remain at the store for up to 30 minutes, or until the shipment has been inspected thoroughly.
Please note on the Bill of Lading upon delivery:
• Number of boxes damaged and type of damage (dented/crushed/leaking, etc.)
• Any missing boxes or partial shipment contents
• Any opened or tampered boxes
Please fax a copy of the BOL with the noted damages, within 24 hours of receipt of your order.
Generally, if the BOL (delivery receipt) is signed as complete/undamaged and at a later time, damages or shortages are found, you may be unable to receive compensation for the damaged or missing items.
When receiving an order shipped by Common Carrier (UPS, FedEx, etc.) if the order contents are damaged or missing, if the driver is present, have the driver note this at time of delivery. Please save all contents and packing materials, boxes, etc. as these will need to be inspected by the transport company for a claim to be processed and contact Biofloral® USA immediately.
Note: All shipments sent by BIOFLORAL® USA will be wrapped in BLACK shrink wrap. If your order does not arrive with black shrink wrap and in good condition, please note this on your BOL and contact your sale representative immediately. If shipment looks fine initially but has broken and/or missing items once it has been unpacked, please contact Biofloral® USA within 24 hours of receipt to initiate a claim. Biofloral® USA and the freight company are not responsible for damages or shortages which have not been noted on the Bill of Lading.
What is the Biofloral® USA return policy?
Returns may be accepted for items purchased within 30 days. Return of goods to Biofloral® must be approved in advance by one of Biofloral® USA’s authorized officers. Please contact our office (Toll free 877-735-6725) for a return authorization number. In the case of defective or faulty merchandise, RMA numbers from the manufacturer may be required. A 20% restocking fee will be charged for all non-defective merchandise returned within 30 days of purchase date in its original packaging, free of price tag and clean. Sender will assume costs related to transportation of goods returned.
Products returned to Biofloral® USA without proper authorization or documentation may be refused.
All of us at Biofloral® USA are committed to helping you grow your business and look forward to your success! Thank you for your inquiry. We look forward to doing business with you!
www.biofloralusa.com • Telephone toll free: 877.735.6725 * kEncEmailvtbtbmftAcjpgmpsbm/dpn